Policies
Rescheduling & Cancelling Appointments
Business Policy
We understand that life happens and plans change, if you need to reschedule or cancel your appointment, we kindly ask that you provide at least 24 hours’ notice before your treatment. If you are rescheduling your deposit will be moved with your appointment, cancellations will be refunded your deposit.
Failure to notify the salon 24 hours before the appointment time for rescheduling or cancellations will result in your deposit being taken.
If on the day of your appointment, you would like to enquire about moving your booking to an earlier or later time that day, please feel free to give the salon a call or email us. We will always do our best to accommodate to your request where possible; however changes are entirely subject to availability, and we cannot guarantee that an alternative appointment time will be available.
Deposit & Refund Policies
Business Policy
We take a 50% deposit upon booking either online or over the phone.
Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Maison Amelie. We will not except for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. This does not affect your statutory rights.
Appointment Grace Period, No Shows & Early Arrivals
Business Policy
Here at Maison Amelie, we allow a 15-minute grace period however we might have to slightly cut down your treatment time.
If you are more than 15 minutes late to your appointment, your appointment will be marked as a no show.
Arriving more than 15 minutes late or failure to attend your appointment will result in your appointment being marked as a no-show.
Repeated no-shows will result in being restricted to make future appointments.
To ensure every appointment runs smoothly, we kindly ask that you arrive no more than 5-10 minutes before your scheduled appointment time as our doors are kept locked between treatments.
Gift Vouchers
Business Policy
Gift vouchers have a 12-month expiration date from the date of purchase and will not be extended pass this period.
Gift vouchers are non-refundable and cannot be exchanged for cash.
If you would like to book using a gift voucher, please call to book so we can take that for your deposit.
Respect Towards Staff
Business Policy
At Maison Amelie, we are committed to providing a welcoming, respectful and relaxing environment. We kindly ask that all clients always treat staff with respect. Any form of abusive, aggressive, threatening, discriminatory or disrespectful behaviour will not be tolerated.
Should a client behave inappropriately towards a member of staff, we reserve the rights to refuse treatment, ask the client to leave the premises and where necessary decline any future bookings.
Woman-Only Salon Policy
Business Policy
Maison Amelie is a women-only salon, created to provide a comfortable private and relaxing environment for our clients.
For this reason, treatments and access to the salon are reserved exclusively for women, we kindly ask that anyone accompanying a client makes arrangement prior to the appointment being made.
Refund Policy
Business Policy
We take great pride in providing high-quality treatments and ensuring every client leaves feeling happy with their experience. Refunds are not guaranteed and are issued solely at the discretion of the salon.
If you have any concerns regarding your treatment, please contact us within 1 week of your appointment. We will review each situation individually and, where appropriate may offer a refund, partial refund or complimentary adjustment at our discretion.
Refunds should arrive back to the card used to the original payment method within 3-5 business days, separately, only payments made in cash will be refunded with cash.
Treatment Adjustment Policy
Business Policy
If you experience genuine issue or are unhappy with your treatment, please contact us on info@maisonamelie.co.uk .
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Gel nails – for complimentary repairs, you must contact the salon within 7 days of your appointment, repairs do not apply to damaged caused by picking, biting, misuse or failure to follow aftercare advice. Any repairs requested outside of the 7 day period post treatment, will be charged at the salons standard repair rate.
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Waxing – if you believe any hairs have been missed during your waxing appointment, please contact the salon within 48 hours of your appointment, you are welcome to return for a complementary tidy up provided the hairs are from the result of missed hairs and not due to new growth.
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Lashes & brows – for complimentary fixes, you must contact the salon within 48 hours of your appointment, repairs do not apply to issues caused by using oily makeup removers on the area, getting the tint/laminate/lifted area wet or failure to follow aftercare advice.
Service Satisfaction Policy
Business Policy
Every treatment is carried out with the utmost care, professionalism and attention to detail to ensure you have the best results possible. If, for any reason you are unhappy with your treatment, we kindly ask that you let us know as soon as possible. We are committed to working with you to understand your concerns and, where appropriate, offer a suitable resolution.
Please may all concerns be raised respectfully and within a reasonable timeframe, as this allows us to assess the treatment accurately and provide the most appropriate solution.
Consultation, Health & Medical Information Policy
Business Policy
At Maison Amelie, your health, safety and wellbeing are our highest priority. Before every appointment, all clients are required to complete and sign a consultation form, ensuring all information is accurate and up to date.
It is your responsibility to disclose any relevant information such as;
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Medical questions
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Allergies or sensitivities
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Current medications or recent changes to medications
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Pregnancy or breastfeeding status
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Recent medical procedures, treatments or surgeries
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Any other changes that may affect suitability
Even if you have visited the salon before, you must review, update where necessary and sign your consultation form prior to each appointment. This confirms that the information provided is true and complete to the best of your knowledge.
Failure to provide accurate or updated information may prevent your therapist from determined whether it is safe to perform your treatment, whether any modifications need to be made or which treatment outcome is most appropriate for you. In these circumstances, Maison Amelie reserves the right to refuse, postpone or amend any treatment in the interest of your health and safety.
Maison Amelie cannot accept responsibilities for any adverse reactions, complications or unsatisfactory treatment outcomes resulting from incomplete, inaccurate or undisclosed medical information.
By signing your consultation form, you acknowledge that the information you have provided is accurate, complete and that you understand it is your responsibility to inform your therapist of any changed before every appointment.
Privacy Policy
Business Policy
Your privacy is very important to us, any personal information you provide, including your contact details, consultation forms and medical information is collected solely for the purpose of providing safe, effective treatments and managing your appointments.
All information is stored securely, treated confidentially and will only be accessed by authorised personnel. Your personal data will never be sold or shared with third parties unless required by law or with your consent.
By completing our consultation forms and booking an appointment, you consent to Masion Amelie collecting and processing your personal information in accordance with the UK general data protection regulation (UK GDPR) and the Data Protection Act 2018. You have the right to request access to the personal information we hold about you, request corrections to inaccurate information and where applicable, request that your data be deleted in line with legal retention requirements.
Governing Law
Business Policy
These Terms & Conditions shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Photography & Media Consent
Business Policy
We may occasionally take photographs or videos of treatments and finished results of our portfolio, website, social media or other promotion materials.
Your consent will always be requested before any photographs or videos are taken or shared. You are under no obligation to degree and declining consent will not affect the treatment or service you receive.
Where consent is given, we will respect any agreed preferences regarding whether your face, name or other identifying features may be shown. You may withdraw your consent for future use at any time by contacting maison amelie; however, we may be unable to remove content that has already been printed, shared by others or published outside of our control.
Courses & Prices Policies
Business Policy
All courses must be paid for in full at the time of booking and completed within 12 months and are non-refundable. Missed appointments may result in treatments deducted from your course.
All pricing subject to consultation. Our prices are subject to change without notice.
Liability
Business Policy
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we expressly exclude:
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all conditions, warranties and other terms which might otherwise by implied by statute, common law or the law of equity;
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any liability for direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
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loss of income or revenue
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loss of business
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loss of profits or contracts
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loss of anticipated savings
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loss of data;
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loss of goodwill
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wasted management or office time; and for any other loss or damage of any kind, howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Accepting Terms & Conditions
Business Policy
Whilst accessing this site, you are agreeing to the Terms and Conditions on the Site. If you act negligently in any of the responsibilities specified in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to Maison Amelie. You acknowledge and agree that these Terms and Conditions, (including our Privacy Policy) constitute the complete and exclusive agreement between us concerning your use of our website.
If you have any questions regarding these Terms and Conditions, please contact us:
Viruses, Hacking & Other Offences Policy
Business Policy
You must not misuse the Maison Amelie website, online booking system or any other associated digital platforms by knowingly introducing viruses, malware, trojans, worms, logic bombs or any other material that is malicious or technologically harmful.
You must not attempt to gain unauthorised access to our website, booking system, server, databases or any equipment connected to our services. Any attempt to interfere with, disrupt, damage or comprise the security or functionality of our systems is strictly prohibited.
Any such activity may constitute a criminal offence under the computer misuse act 1990. Maison Amelie reserves the right to report any suspected unlawful activity to the relevant law enforcement authorities and will full cooperate with any resulting investigation.
Copyright
Business Policy
Unless otherwise stated, all content displayed by Maison Amelie, including but not limited to our logo, branding, photographs, videos, text, graphics, treatment descriptions, pricing, website content and marketing materials, is the property of Maison Amelie and is protected by copyright and other intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, transmit, or use any content from Maison Amelie for commercial or personal purposes without our prior written permission. Unauthorised use of our intellectual property may result in legal action. Maison Amelie reserves the right in relation to its content, branding and materials.
Terms of Website Use
Business Policy
By accessing and using the Maison Amelie website, you agree to comply with these terms of website use and all applicable laws and regulations. If you do not agree with these terms, you should not use this website.
The information provided on the website is for general information only. Whilst we make every effort to ensure that all content, treatment information, pricing and availability are accurate and up to date, Maison Amelie reserves the right to amend, update, or remove content at any time without prior notice.
You agree to use this website for only lawful purposed and in a manner that does not infringe the rights of restrict or inhibit that use and enjoyment of the website by any other person.
Unauthorised use of this website, including attempting to interfere with its operation, misuse its content or gain unauthorised access to its systems, is strictly prohibited.
Maison Amelie shall not be liable for any loss or damage arising from the use of, or inability to use this website, except where liability cannot be excluded under applicable law.
Your use of this website is also subject to our privacy policy, copyright policy and all other applicable terms and conditions.
